StorenautTerms of Service
These terms govern your use of the Storenaut platform.
Use of the service
Storenaut provides internal reporting and operations tooling for connected e-commerce and advertising accounts. You are responsible for the accounts you connect and for ensuring you are authorised to connect them.
Accounts
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Acceptable use
You agree not to misuse the service, attempt to access data you are not authorised to access, or use the platform to violate the terms of any connected provider (including Google and Shopify).
Plans, trials and payment
Paid plans are monthly subscriptions billed in advance. A plan entitles you to run a set number of connected stores; stores beyond that number stay connected and readable but cannot activate products or run automations until you upgrade. New accounts start on a free trial that requires no payment details. When the trial ends, a subscription is required to keep using the service.
Prices are shown excluding VAT. VAT is added at checkout where applicable; EU businesses that supply a valid VAT number are reverse-charged. Payments are processed by Stripe — we never store your card details.
Affiliate programme
Customers on a paid plan may earn commission by referring new customers. Commission is 25% of the amount, excluding VAT, paid by each referred customer, for twelve months from the date that referred customer signs up. Commission is credited to the referrer's account balance after a three-day clearing period and is applied against future invoices; it is not paid out in cash and has no cash value. Payments that are refunded, charged back or otherwise reversed also reverse the corresponding commission.
Referring your own accounts, misrepresenting the service, unsolicited bulk promotion, and bidding on our brand name in paid search are not permitted and may result in forfeiture of commission and removal from the programme. We may change or end the programme, with notice for commission already earned.
Renewal, cancellation and refunds
Subscriptions renew automatically each month until cancelled. You can cancel at any time from the billing portal in your account; access continues until the end of the period you have already paid for, and no further payments are taken. Part-used months are not refunded, and plan changes are prorated by Stripe. If a payment fails we will retry it and email you; if it remains unpaid, access is suspended. Suspension does not delete your data — your Shopify stores are unaffected and your Storenaut data remains available if you reactivate.
Disclaimer
The service is provided "as is" without warranties of any kind. Reporting figures are for informational purposes and may not be exact.
Limitation of liability
To the maximum extent permitted by law, Storenaut is not liable for any indirect or consequential losses arising from use of the service.
Contact
For any questions about these terms, contact us at the email below.